You can adjust or cancel an order depending on its current status.
Adjusting an order:
- Orders can be adjusted if they have a “confirmed” status
- For “partially complete” and “partially shipped” orders, adjustments are only allowed for the difference between order value and invoice value
You can adjust an order through your webshop backend or directly in the Merchant Portal by:
- Opening the “Orders” tab
- Clicking on the specific order
- Clicking the three dots at the top right and selecting “Adjust your order”
- Entering the new total amount and a comment explaining the reason for the change
It is always possible to reduce the order amount of an order. If the order value is increased, Mondu may perform a new risk check because the buyer has reached his limit.
(Not all plugins provided by Mondu are supporting the adjustment of the order amount functionality.)
Canceling an order:
- An order can only be canceled if no invoice has been created yet
You can cancel an order through your webshop/ERP backend or directly in the Merchant Portal by:
- Opening the “Orders” tab
- Clicking on the specific order
- Clicking the three dots at the top right and selecting “Cancel your order”
The order will be completely canceled and can no longer be processed via Mondu. The buyer will be informed of this cancellation by email.
In general, no orders can be cancelled if they have been shipped and for which an invoice or partial invoice has been submitted to Mondu. Merchant can submit full or partial credit notes for invoiced orders.