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Why was my customer’s order rejected?

There can be several reasons why a customer’s order might be rejected by Mondu. The most common reason is that the customer exceeded their maximum purchasing power (limit). Other potential reasons for rejection could include:

  • Issues identified during the fraud check
  • Negative payment history
  • Incomplete or incorrect business information
  • The customer’s business is in a restricted industry
Last updated on: Thursday, April 3, 2025
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