If a business customer defaults on payment, Mondu assumes full responsibility for the collection process and bears the financial risk. The process typically follows these steps:
- Mondu sends payment reminders before the deadline
- If payment isn’t received by the due date, Mondu sends additional reminders
- If an invoice remains unpaid 5 days after the due date, Mondu’s dunning system activates on six days after due.
- Mondu sends emails and letters to buyers in a predefined sequence
- On the 45th* day after the due date, the debt may be transferred to an external collection agency
Throughout this process, you as the merchant remain protected – you’ve already received your payment, and Mondu handles all aspects of collection without any additional cost or effort required from you.
* Subject to change