When you encounter an error message while trying to upload an updated credit note to an order on the Merchant Portal, there could be several reasons:
- Incorrect order status: Credit notes can only be uploaded for certain order statuses. For example, you can’t upload a credit note for an order that’s still in “Confirmed” status but hasn’t been shipped yet.
- Duplicate reference numbers: The system might reject credit notes with reference numbers that have already been used.
- Timing restrictions: There might be limitations on when credit notes can be uploaded in relation to the original invoice.
To resolve this, try:
- Verifying the order is in the correct status (typically “Shipped” or “Partially Shipped”)
- Ensuring your credit note has a unique reference number
- Contacting Mondu’s support team for specific guidance on your situation