I received a return, what should I do now?

When you receive a return from a customer, you need to communicate the credit note to Mondu via the integrated communication channel. This allows Mondu to reduce the claim against the buyer accordingly.

To create a credit note in the Merchant Portal:

1. Open the “Invoices” tab on the left side of the portal
2. Click on the invoice for which you want to submit a credit note
3. In the “Credit note” section, click the button “Create credit note”
4. Enter the credit note amount, credit note number, and reason for the credit note
5. Confirm your selection

The submitted credit note will then be visible in the detailed view of the invoice and will reduce the payment amount required from the customer.