Our buyer paid twice to Mondu. When will you refund the buyer for this overpayment?

If the buyer accidentally overpays Mondu, a refund will be issued for the overpaid amount. Mondu will transfer the amount back to the buyer within 8-10 working days.

Our buyer paid twice to Mondu. When will you refund the buyer for this overpayment?

Our customer mistakenly paid Mondu but should have paid us. Can you transfer the amount please?

Our buyer wants to change their payment method from invoice to instalments. How can we organise this?

Our buyer has already paid but is still receiving dunning emails from Mondu. Why is that and what can you do?

A buyer has paid us directly, instead of to Mondu. What should I do?