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Orders & Invoices

Find the answers to operational questions regarding your customers’ orders and invoices.

Why was my customer’s order rejected?

How can I adjust or cancel an order?

What is the maximum order value that you approve?

Who is responsible for preparing and sending the customer invoice?

Who is responsible for preparing and sending the customer invoice?

How do I adjust my invoices for Mondu?

Can my customers extend the originally selected payment term?

Does Mondu inform customers when the amount of an invoice is adjusted?