Mondu maintains transparent and proactive communication with your customers throughout the payment process:
- Each step of the payment process is communicated to customers via email
- This includes invoice notifications, payment receipts, and payment reminders
- For invoice payment, Mondu sends an email with payment information once they receive the invoice from you
- For SEPA direct debit, Mondu informs customers seven days before the collection date
This communication approach ensures your customers always have clear information about their payment obligations and status.