“The speed and simplicity of Mondu’s Digital Trade Account have transformed our customer onboarding. What used to take over a week now takes just minutes – and our customers love the flexibility and transparency. It’s a win for our business and a win for our buyers.”
Jake Pound, Head of Business Development ‑ Ecommerce, Kingspan
<9 min
From application to making a purchase
91%
Approval rate
£12K
Average spending power
Summary of the journey so far
Kingspan began its digital transformation in 2018 with the acquisition of two e-commerce platforms, seeking to better serve its customers online. In 2024, Kingspan partnered with Mondu in order to overcome inefficiencies in their credit approval processes, which led to lost sales. Mondu’s Buy Now Pay Later solutions for online and offline transactions provided real-time credit checks and approval and helped Kingscpan increase AOV x4.5 and acquire new customers.
A growing demand for digital checkout
With digital sales channels now driving the highest return on sales within the Kingspan Group, the demand for a seamless online purchasing experience became clear. To address this opportunity, Kingspan decided to introduce Mondu’s Digital Trade Account into its e-commerce offering in addition to 30-days net terms and instalments. This solution empowers business buyers to purchase on account within an assigned purchasing power (limit) and consolidate multiple orders into a single monthly statement, which is paid later with net terms. Not only does this provide buyers with greater purchasing power, but it also simplifies their accounts payables management.
Results: Instant approvals and increased spending power
Since launching the Digital Trade Account, Kingspan has seen strong adoption, with over 200 applications and an impressive 90% average approval rate. Approved customers now benefit from an average spending power of £12,000, giving them the flexibility to place larger or more frequent orders without administrative delays. Key results include:
- Streamlined onboarding: The time from application to first purchase has been reduced from 9 days (with Kingspan’s previous internal process) to under 9 minutes with Mondu.
- Enhanced customer experience: Faster approvals and increased purchasing power have significantly improved the buyer journey and accelerated Kingspan’s sales cycles.
This improvement in efficiency is a true game-changer for both Kingspan and its customers, transforming what was once a lengthy manual process into a seamless, digital experience.
Driving efficiency and customer loyalty
Mondu’s Digital Trade Account streamlines the purchasing process for Kingspan’s customers while reducing administrative burden and risk for Kingspan. While buyers enjoy seamless onboarding and simplified monthly payment experience, Kingspan benefits from fast payouts after every order. This enables Kingspan to focus on growth and customer relationships, rather than credit management and collections. The outcome: higher customer satisfaction, increased loyalty, and a scalable foundation for future growth.
