MonduCard: Business credit card for SMBs and freelancers, with up to 45 days payment terms. Learn more.

Buyer Payments

How Mondu manages mispayments and refunds, and communicate with buyers.

A buyer has paid us directly, instead of to Mondu. What should I do?

Our buyer paid twice to Mondu. When will you refund the buyer for this overpayment?

Our buyer has already paid but is still receiving dunning emails from Mondu. Why is that and what can you do?

Our buyer wants to change their payment method from invoice to instalments. How can we organize this?

Our customer mistakenly paid Mondu but should have paid us. Can you transfer the amount please?